Frequently Asked Questions
What payment methods does Cavetta accept?
Visa, Mastercard, Shopify Pay, Google Pay and Afterpay (available for Australian customers only).
Can I change my order after it has been placed?
If you have accidentally ordered the wrong size or a detail is incorrect in your shipping address, please contact contact@cavetta.com within 2 hours of placing your order to have it changed.
Can I cancel my order after it has been placed?
As each Cavetta piece is Made to Order, orders cannot be cancelled after they have been placed.
Does Cavetta offer custom jewellery?
Yes, we do! If you'd like to discuss custom ideas, please visit our page https://cavetta.com/pages/design-your-own-ring or reach out to contact@cavetta.com, and a member of our team will be happy to assist you.
How much does shipping cost?
Cavetta uses Australia Post Express to ship within Australia and DHL internationally. For both our Australian and international orders, we offer complimentary priority shipping.
Where does Cavetta offer shipping to?
For now, Cavetta offers shipping to a large number of countries including Australia, Canada, New Zealand, Fiji, the United Kingdom, Japan, UAE and the United States of America. Please contact our team if you are outside of these locations to see what we can do for you.
Made to Order
How does Made to Order work and what are the timeframes?
Once you place your Cavetta order, our team will contact you to confirm the details. If applicable, you will have the opportunity to approve your gem selection, and all orders require CAD drawing approval before production begins. After CAD approval, production will take approximately 30 days, plus standard shipping time. If you have any questions, please don’t hesitate to reach out. An express option is available for an additional fee.
How do I obtain my ring size?
Cavetta offers ring sizers and guides for you to measure your desired finger at home. Please see the 'Sizing' link on how to find your ring size. If you have any concerns, we recommend going to your local jeweller to get your correct size.
Materials/Make
What metals does Cavetta offer?
9ct Yellow & White Gold, 14k Yellow & White Gold, 18k Yellow & White Gold, Solid Silver and Platinum. Every ring we create is 100% solid. Never plated or hollow.
Where are the metals sourced?
Australia
Are the metals mined sustainably?
Cavetta prides itself on sourcing sustainably mined metals right here in Australia.
Where is Cavetta jewellery created?
Cavetta jewellery is born in Gold Coast, Australia and created in Sydney, Australia.
Returns
Does Cavetta offer refunds or returns?
As each ring is carefully crafted to your custom requirements, we regret to inform you that refunds and returns are not available once an order has been placed.
We pride ourselves on the quality of our craftsmanship. If there is an issue with the product due to a manufacturing defect, please contact us within 7 days of receiving your order, and we will address the matter promptly.
Cleaning
How do I clean my Cavetta Ring?
Our Cavetta rings are made to need minimal cleaning. However, a gentle scrub with soap and a soft tooth brush will do the job, use a polishing cloth after for extra detail and shine.